Claims Customer Survey

We are constantly improving our processes to keep our policyholders our top focus and priority. Please take a few minutes to fill out the below survey, your opinion matters.

CLAIMS HANDLING

1. Were you contacted in a timely manner?(Required)
2. Were you treated with consideration and courtesy?(Required)
3. Were you treated in a friendly manner?(Required)
4. Were you treated in a professional manner?(Required)
5. Did the adjuster explain our claims procedures?(Required)
6. Was the explanation of the adjustment of your claim or the breakdown of any payment received satisfactory?(Required)

COVERAGE KNOWLEDGE

7. Did the coverage match your expectations as outlined to you by your agent/broker when your policy was written?(Required)
8. Overall, how would you rate your experience?(Required)

SERVICE

9. Do you feel your claim was resolved promptly?(Required)
10. Do you feel your claim was resolved satisfactorily?(Required)
11. Thinking about your most recent claim, how would you rate Brant Mutual’s ability to help you?(Required)
12. Based on your opinion of our service, would you recommend Brant Mutual Insurance Company to others?(Required)

Thank you for your feedback.